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FAQ
General Questions
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What is PATHAlerts?
PATHAlerts is a subscription service that allows subscribers to receive
electronic notifications of train delays (estimated 15 minutes or
greater) and service changes for selected PATH lines.
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How much does PATHAlerts cost?
PATHAlerts is a free service offered by The Port Authority of NY & NJ.
Depending on your Internet service provider or cellular phone
carrier, additional per-message may be assessed charges assessed by your
carrier.
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What type of devices will PATHAlerts send messages to?
PATHAlerts can send messages to any device that has an e-mail address. This
includes desk-top computers, pagers, cellular phones, personal digital
assistants (PDA's), or other such devices.
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Can I have PATHAlerts go to more than one e-mail
address or mobile device?
Yes. When you subscribe, you can provide up to two e-mail addresses. If you
need to list more than two e-mail addresses, you will need set up an additional
subscription.
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Will my mobile provider charge me to receive
PATHAlerts?
This depends on your service provider. Most providers do not charge to receive
e-mail on a portable device, and some providers allow a certain number of
e-mail messages before incurring charges. Please check with your provider to
determine if there are any additional charges.
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Can I receive Text (SMS) messages instead of e-mail
messages?
If your cellular phone, PDA, or pager is capable of receiving text
messages, the providers automatically convert e-mail to Text
messages. To receive PATHAlerts as text messages on your cellular phone, PDA,
or pager, refer to your provider for actual instructions. Use your text message
e-mail address provided by your carrier to sign-up for PATHAlerts. Examples of
Text email addresses for various providers are:
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Cingular: your10digitnumber@cingularme.com
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Verizon: your10digitnumber@vtext.com
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AT&T: your10digitnumber@mmode.com (previously
your10digitnumber@mobile.att.net)
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Nextel: your10digitnumber@messaging.nextel.com
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T-Mobile: your10digitnumber@tmomail.net
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Sprint: your10digitnumber@messaging.sprintpcs.com
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SkyTel: your pager PIN or Personal Access Number
@skytel.com
Please check with your provider to obtain the most recent access method and
that your cellular phone or PDA is authorized to receive text messages.
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I am not receiving the PATHAlerts.
Ensure that you signed up with a valid e-mail address(es) and replied to
the conformation e-mail. If you did not receive the conformation e-mail or
did not reply to it, you will not receive PATHAlerts. Ensure that the
PATHAlerts are not being blocked by your SPAM filter. Add the e-mail address
pathalerts@paalerts.com to your allow list or list of authorized senders.
Subscription Questions
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How do I subscribe to PATHAlerts?
Use the Subscribe page and complete the
necessary fields.
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I subscribed, but I entered the wrong e-mail address. What should I do now?
Re-subscribe with the correct e-mail address. The incorrect e-mail address will
automatically be deleted from the system.
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I subscribed, but I want to change the PATH lines, days, or times. What should I
do now?
Use the Manage Account page to make changes.
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When I subscribed, I was advised that I would receive a confirmation
e-mail, which I did not receive. What should I do now?
Use the Manage Account page and select "resend
confirmation e-mail". Make sure that your SPAM filter is not blocking
e-mail from pathalerts@paalerts.com. If you still did not receive the
confirmation e-mail, please contact support@paalerts.com.
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I received the confirmation e-mail on my pager or cellular phone, and I can
not reply to confirm the subscription. What should I do now?
Use the Manage Account page and select
"Authorize Account". You will need your e-mail address and authorization ID
number (AUTH ID) provided in the confirmation e-mail. If you do not have the
confirmation number, please contact support@paalerts.com.
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Is there another way to confirm my subscription to PATHAlerts?
Use the Manage Account page and select
"Authorize Account". You will need your e-mail address and authorization ID
number (AUTH ID) provided in the conformation e-mail. If you do not have
the conformation number, please contact support@paalerts.com.
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My e-mail address has changed. What can I do to continue to receive PATHAlerts?
Unsubscribe using your old e-mail address and re-subscribe using your new
e-mail address.
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I need help subscribing to PATHAlerts.
Contact support@paalerts.com. Please
have available your e-mail address and any error messages you are receiving.
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How do I unsubscribe from PATHAlerts?
Use the Unsubscribe page. You will receive
a conformation e-mail if the process was successful.
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How do I manage my PATHAlerts account?
Use the Manage Account page.
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